Requests for records are now free of charge. However if the Trust believes your request to be manifestly unfounded or excessive there are two options available:
- We may request a “reasonable fee” to deal with your request, which will be based on the administrative costs of complying with your request; or
- We may refuse to deal with your request.
If we decide to charge a fee we will promptly notify you of the reasons why and the amount before completing the request. If we refuse to deal with your request, we will promptly notify you of the reasons why.
You can be refused access to your records or part of them if:
- your doctor thinks you or someone else could be harmed as a result of providing the information
- the information relates to, or was provided by, an identified individual apart from yourself or a health professional and it would be unfair to them for you to see that information
- you are applying on behalf of someone who has died or who is no longer capable of managing their own affairs, but who originally provided the information to the Trust on the understanding that it wouldn't be revealed later
To request a copy of a deceased patients health record please read the following Information for applications and then use the form available via the link below:
Should you be unhappy with the outcome of your request, you should in the first instance contact the DPO at Dartford & Gravesham NHS Trust who will review your request.
You may also contact the Information Commissioner directly if you remain dissatisfied:
Information Commissioners Office
Telephone: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a local number.